- Orders and Returns
Orders and Returns
TERMS AND CONDITIONS
Minimum order of $25.00 required.
Payment Terms: Due on Receipt; Visa, MasterCard, Company Cheque, or Cash
No refunds - instore credit only on returns
Special / Custom Orders are non-refundable
Shipping: if extra handling is required, additional charges may apply
Shipping errors, missing items or damages must be reported to IST with 1 business day of receipt of shipment.
Return Policy: If for any reason you are not satisfied with product received, you may return the product within 30 days from time of receipt, for in-store credit. Within this time products may be returned, freigh pre-paid, in original packaging and in saleable condition. A Return Authorization Number (RAN) must be obtained from the IST office, and the client must provide the original Order Number at the time of the request. No cash refunds - in-store credit only, not inclusive of shipping costs. IST has the right to refuse credits on damaged, used, or non-saleable items. Returns will be subject to a 20% restocking fee.